Shipping policy

At Aurea Beauty, we know that once you've placed your order, you'll want to receive it as quickly as possible. We aim to dispatch every order promptly and work with trusted delivery partners to ensure your skincare reaches you safely.

Delivery Charges

Free UK Standard Delivery is available on all orders over £30.00.

Delivery charges for orders below this amount are calculated at checkout based on the shipping service selected.

Any applicable delivery costs will always be shown before you complete your purchase.

Order Processing

We aim to process and dispatch orders as quickly as possible, typically within 1–2 working days.

Orders placed on weekends or UK public holidays will be processed on the next working day.

During particularly busy periods, including promotional events and public holidays, dispatch times may be slightly longer.

Delivery Partners

To provide reliable delivery across the UK, we use a range of trusted fulfilment and courier partners.

Depending on the products ordered, your location and stock availability, your order may be dispatched by:

• Royal Mail
• Amazon Shipping
• Other recognised UK courier services

Where appropriate, we may also fulfil your order through one of our trusted third-party fulfilment partners, including Amazon Multi-Channel Fulfilment (MCF). Orders dispatched in this way are packed and shipped on our behalf using Amazon's fulfilment network, but your purchase remains with Aurea Beauty and all customer service enquiries should be directed to us.

Multiple Parcels

If your order contains multiple products, they may occasionally be dispatched separately. This allows us to deliver your items as quickly as possible.

If this happens, you will not be charged any additional delivery fees.

Delivery Times

Estimated delivery times begin once your order has been dispatched.

While most deliveries arrive within the estimated timeframe, delivery dates cannot be guaranteed as they are dependent on the courier.

Tracking

Where a tracked delivery service is used, tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to update after receiving your dispatch confirmation.

Delivery Addresses

Please ensure your delivery address is accurate before completing your order.

Unfortunately, once an order has been processed, we may not be able to amend the delivery address.

If an order is returned to us because of an incorrect or incomplete address, additional postage charges may apply before the order can be resent.

Missing or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us and we'll investigate with the relevant courier.

Some delays can occur during busy periods or because of circumstances outside our control, including adverse weather conditions, transport disruption or industrial action.

Contact Us

If you have any questions about your delivery or need assistance with an order, please contact us:

Email: ask@aureabeauty.uk

We're always happy to help.